Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Our delivery charges: Countrywide R 99.00 flat fee.

How long will delivery take?

Normally 4 – 7 days

How secure is shopping in the Online Shop? Is my data protected? is an South African secure payment gateway

What exactly happens after ordering?

You will receive an invoice via your email, you could also view your order on your account page.

Your parcel will be packaged ready to collect by delivery courier. The courier will deliver to your address as captured in your profile.

Can I Collect my order directly from instead of having order delivered?

Yes, online orders can be collected directly from preferred. Please use the “Click and Collect” option on payment portal as this will then exclude the delivery fee. You will receive a message from when your order is ready for collection.

Do I receive an invoice for my order?

Yes, when you buy online from our website it is mandatory to register with your username and email so that you can login at the website to view all your orders and receive a invoice on purchase delivered to your email.

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